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Emma Fairclough is a seasoned professional in customer experience and service delivery, currently serving as the Customer Experience Manager at Beauty Works since February 2023. Previously, Emma Fairclough held the position of Service Delivery Manager at Boohoo Group PLC from June 2019 to February 2023 and was the Customer Services Team Leader at PrettyLittleThing.com from May 2017 to April 2022. Emma Fairclough's extensive retail management background includes a notable tenure as Retail Store Manager at Monsoon Accessorize, where responsibilities included overseeing a flagship store with a turnover exceeding £5.5 million at the Trafford Centre in Manchester. Prior roles also encompass positions as Assistant Manager, Market Manager, and Store Manager. Emma Fairclough completed education at Walshaw High School from 1988 to 1993.