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Olivia Kent is an experienced professional in the insurance industry, currently serving as Customer Service Manager at Bearingstar Insurance since November 2021. In this role, Olivia manages business relationships with partner leaders and specialty teams while developing retention strategies and overseeing risk management. Prior to Bearingstar Insurance, Olivia held positions including Service Operations Manager at Asset Insurance Agency and Customer Service Manager at Alden C Goodnow Jr Insurance, where responsibilities included servicing clients' insurance needs and managing policy processes. Earlier experience includes Customer Relations Specialist at Electric Insurance Company and Shift Manager at Newbury Comics. Olivia holds a Bachelor's degree in Mass Communication/Media Studies from Salem State University, earned between 2013 and 2016.