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Laurence Lamour is a seasoned executive with extensive experience in operational management and service delivery across various industries. Currently serving as the Deputy General Director in charge of Client Services at BCA Expertise since September 2018, Laurence is also a member of the executive committee. Prior roles include Deputy General Director at Cegedim Insurance Solutions, where responsibilities encompassed ensuring the profitability of delegated health and insurance management services and leading significant growth initiatives. Additionally, Laurence held key positions at Europ Assistance France, overseeing operations, driving transformation for efficiency, and achieving substantial cost savings. Earlier career highlights include leadership at Sykes Enterprises and involvement in logistics and operations management in various technology firms. Laurence holds a degree from NEOMA Business School and a Baccalauréat from Lycée Benjamin Franklin Orléans.