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Robert Mackay has a diverse work experience in the field of marketing and customer experience. Robert served as the Director of Customer Experience and Public Affairs at BC Transit since November 2018. Prior to that, they worked at the University of Victoria where they held multiple roles including Associate Director of Marketing, Engagement, and Programs from March 2016 to November 2018, Manager of Marketing and Engagement from March 2014 to March 2017, and Marketing/Communications/Sponsorship Officer from December 2005 to March 2014. Before joining the University of Victoria, Robert worked as a Marketing Planner at Royal Roads University from 2003 to 2005.

Robert Mackay attended Acadia University for an unknown period of time. Following that, they also attended Vancouver College high school. No specific degrees or fields of study were mentioned.