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Michelle L. is an experienced Lead Business Analyst specializing in IT Services Management at BC Assessment since December 2007. Since January 2017, Michelle has established the IT Vendor Management Office, developed tools for vendor classification and performance management, and migrated vendor management services to the ServiceNow ITSM tool. Previous roles included Senior Business Analyst in Strategic Project Solutions and Business Systems Solutions, where Michelle facilitated requirements gathering workshops and managed IT systems projects related to property assessment. Prior experience includes working as a Systems Analyst II at Siltronic AG, managing outsourced helpdesk operations. Michelle holds a Master of Science in Applied Information Management from the University of Oregon and a Bachelor of Science in Health Information Science from the University of Victoria.