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Melanie Norris has a diverse work experience in the advertising industry. Melanie started their career at Ogilvy & Mather as an Account Executive from September 2000 to January 2003. After that, they joined Doner as an Account Planner/Manager from February 2003 to May 2003. Melanie then moved to BBDO Worldwide, where they held several roles, including Planner from June 2005 to June 2007, Senior Planner from July 2007 to February 2010, Planning Director from February 2010 to October 2014, Global Planning Director from November 2014 to May 2019, and currently serves as the Managing Director & Head of Planning since May 2019. Additionally, they have been actively involved in promoting diversity and inclusion at BBDO EMEA as the Diversity & Inclusion Lead and is a member of the Omnicom DisAbility Committee.

Melanie Norris completed their education with an MA in History of Art from the Courtauld Institute of Art, U. of London in 2004. Prior to that, they obtained a BA in English Literature from the University of London between 1997 and 2000. In 2016, they also received a certification in "Shane Snow on Storytelling" from LinkedIn.