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William Holden is an experienced IT professional currently serving as a Tier II IT Field Service Specialist at Pixelhealth since February 2022, where responsibilities include troubleshooting and providing remote and on-site support for various hospital technologies and overseeing operations across five sites. Previous roles include freelance IT technician, IT Support Technician at Travelers, IT Support Specialist at Tighe & Bond, and IT Director at Motor City Car Company, showcasing a broad skill set in hardware and software support, Active Directory management, network administration, and high-level customer service across a diverse range of technologies. William Holden holds multiple IT certifications from Branford Hall Career Institute, Holyoke Community College, and Springfield Technical Community College, reinforcing a solid educational background in information technology.