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Shauna Owens is an experienced professional in customer service and office management, currently serving as a Customer Service Account Manager at Baylor Trucking, Inc. since June 2020, where responsibilities include using the As400 system, setting appointments, and processing payments. Prior to this role, Shauna worked as an Office Manager/Dispatcher at E & E Trucking Inc., handling various tasks such as dispatching, customer service, billing, and driver settlements from January 2017 to June 2020. Shauna began a career at Kroger in July 2004, progressing to positions such as Associate Relations Manager, where duties encompassed managing employee records, turnover, and training, and handling HR functions. Educational credentials include a Certificate in Early Childhood Education from Dimond Oaks and a General Diploma from William Henry Harrison High School.