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Shangkun Li is an experienced IT professional with a diverse background in technology support and management. Currently serving as an IT operation support analyst at Bay Cove Human Services since March 2019, Shangkun specializes in incident detection and response, security audit, and system prevention tools. Additionally, Shangkun works part-time as an IT consultant with Miles Technologies, providing efficient technology solutions to small and medium-sized businesses, and previously held similar roles at A3 Solutions Inc. Other positions include store manager at Good Fortune supermarket of Quincy and administrative manager at Ming's Supermarket Inc., where responsibilities encompassed operational management and data analysis. Shangkun's extensive experience in IT management was solidified during a long tenure at China Mobile, supervising IT staff and maintaining critical network systems. Shangkun holds an associate's degree in Computer Science from Wuyi University.