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Zoran Vucilovski has extensive experience in digital banking and customer engagement, currently serving in various roles at BAWAG Group since January 2013, including Strategic Initiatives for Websites & Digital Touchpoints, Digital Banking Websites & Online Processes Manager, and Expert e-Commerce. Prior to this, Zoran was a Support & Account Manager at Emarsys from 2010 to 2012, contributing to omnichannel customer engagement strategies. Zoran began a career at DHL Express Austria as Customer Integration Manager from 2001 to 2009, focusing on logistics services. Zoran holds a Dipl.-Ing. degree in Architecture from the University of Zagreb.