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Kevin Taylor is an IT Support Engineer I at Amazon, responsible for the configuration, deployment, and management of a large-scale network within a warehouse, along with real-time monitoring and repair of network equipment. Kevin also plays a significant role in change management and mentors IT technicians. With a background in customer service leadership at Bass Pro Shops, Kevin excels in providing exceptional service and technical assistance across various store departments. Previous experience includes serving as Help Desk Coordinator at Auburn Community Hospital, where Kevin managed Jira Help Desk tasks and improved workflows. Kevin is pursuing a Bachelor of Science in Cybersecurity and Information Assurance from Western Governors University, building upon an earlier Associate of Science degree in Computer Information Systems from Cayuga Community College.