Madhan Devarajan is an accomplished professional with nearly 14 years of extensive experience in IT and leadership roles across various organizations. Currently serving as a Customer Success Manager at Basking Automation since September 2022, Madhan focuses on enhancing customer experience and delivering business value through analytics and SaaS solutions. Previous experience includes a Program Manager role at Atos, and several managerial positions at UST Global, where responsibilities involved managing significant IT transition projects and improving service management processes. Madhan has also held positions at Sony India Software Centre and Tata Consultancy Services, contributing to technology transitions and delivery management for IT infrastructure support. Early career experience at HCL Technologies involved leading BPO processes and providing technical customer service. Madhan holds a Bachelor of Engineering degree in Mechanical Engineering from the University of Madras.