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Juliette Ryan is a seasoned professional in policy, operations, and customer service, currently serving as a Senior Policy and Performance Officer at Basildon Borough Council since May 2019. Prior to this, Juliette amassed extensive experience at First Data Global Leasing from 2001 to June 2018, holding multiple leadership roles including Operational Customer Services & Complaints Manager, Operations Manager for GBS Service Operations & RPH Complaint EMEA, and Customer Relations Manager. Juliette's responsibilities involved managing teams of up to 35 agents, overseeing financial complaints, and implementing operational processes. Earlier experience includes roles at HSBC Bank in collections from July 1999 to July 2001, and a foundational education at St Anselms.