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Francy Nelson is a Contact Center Director at Basic Research since January 2017, bringing over 20 years of experience in multi-channel call center operations with a focus on building effective teams and driving revenue. Prior roles include Corporate Trainer at Basic Research, where responsibilities included designing and overseeing training programs. As a Senior Sales Executive at Allied Electric Sign & Awning, Francy developed a strong database of qualified leads and fostered community relationships for revenue growth. Francy also operated an eBay business, achieving a 40% revenue increase in the first year, and served as Retention and Training Senior Manager at Investools, providing training and driving product improvements. Early career experience includes Branch Manager at Sandstar Family Entertainment, overseeing a large team and analyzing performance data to inform operational strategies.