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My Phạm has three years of professional experience in customer service. In 2021, they started working at Base.vn as a Customer Onboarding and at ACB - Asia Commercial Bank as a Customer Experience Management. Prior to that, in 2019, they were a Customer Service Executive at YOLA.

My Phạm received a Bachelor's degree in Applied Economics from the University of Economics Ho Chi Minh City between 2017 and 2021.