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Richard Cooper has extensive experience in technical training and support, currently serving as a Technical Trainer, Technical Support Specialist, Field Service Team Leader, and Epos Field Service Engineer at Barron McCann Limited since December 2014. Prior to this, Richard worked at Dixons Carphone from September 2007 to December 2014 as a Knowhow Expert and Service Manager, overseeing an in-store service desk and managing a team of 10 colleagues. Richard's career also includes a role as a Service Consultant at PCServiceCall/The TechGuys from July 2003 to September 2007, where responsibilities included providing 2nd level support and leading a team of up to 15 staff. Earlier experience includes a position as a Field Technician at Active Media from November 2001 to July 2003, focusing on documentation, support for out workers, and repairing PCs and peripherals.