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Toby Vilhauer is an experienced telecommunications professional with a career spanning over two decades. Currently serving as a Technical Support Manager at Barracuda Networks since June 2011, Toby manages daily operations and oversees up to 24 technicians, focusing on maintaining high customer service performance metrics. Previously, Toby held the position of Lead Support Engineer at Barracuda Networks, supporting the Barracuda Spam and Virus Firewall. Prior roles include President of TNT Solutions LLC, General Foreman at ATT, and Installation Foreman at Ameritech/SBC. Toby began the career as a Technician at Telephone Support Systems and served as a Cable Foreman at Mustang Tel-Comm. Toby holds a diploma in Telecommunications from Associated Technical College.