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James Masella began their work experience in 2014 as a Consultant at EY, specializing in Financial Services Risk Management. James then joined Colonial First State in 2015, where they served as a Risk Manager for Superannuation and Investments, focusing on process optimization, framework design and implementation, and risk management and compliance. In 2017, James worked as a Business Banker at Westpac before moving to the Commonwealth Bank in 2019. At Commonwealth Bank, they held positions as a Senior Risk Manager for Wealth, Divestments, and Projects, and later as an Executive Manager for Strategic Delivery and Divestments. Their responsibilities included providing risk advisory and assurance support, developing delivery risk approaches for divestments, and guiding process enhancements. Currently, James works at Barhead Solutions as an Enterprise Sales Director for Financial Services, assisting enterprises with Microsoft-enabled solutions.

James Masella has a Bachelor of Commerce (BCom) in Finance from the University of Sydney. James also has RG 146 Accreditation in Financial Planning and Services from Kaplan Professional. Furthermore, James attended The Scots College, although no specific degree or field of study was mentioned.