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Maggie Mercer has significant experience in community and customer support management, currently serving as the Manager of Community & Customer Support at Barges Technologies, Inc. since September 2015. In this role, Maggie oversees support and community teams for multiple online platforms, focusing on maintaining high standards of customer support, improving processes, managing customer relationships, and coordinating product changes. Prior to this, Maggie worked at Viacom from September 2008 to July 2016 as a Community Relations Coordinator, where responsibilities included growing and managing online communities, providing customer support, and handling social media accounts and content for various Viacom platforms.