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Deanna Novak currently serves as a Customer Success Manager and previously held the title of Senior Prepaid Sales Concierge at Bare Cremation, focusing on modernizing end-of-life planning with empathy and affordability. Prior experience includes working at Westpac as a Virtual Interactions Banker, where responsibilities involved managing home loan customer inquiries and referrals, and at Commonwealth Bank in various roles, culminating in the position of Assistant Branch Manager. In these positions, Deanna demonstrated strong leadership capabilities, managed branch operations, ensured compliance, and fostered customer relationships by identifying financial goals and providing tailored solutions.