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Anas Shamsi Basha currently serves as the Head of Customer Support at both SpectroCoin and Bankera since November 2021, leading teams of 15-20 Customer Support Representatives and focusing on exceptional service, operational efficiency, recruitment, training, and customer feedback management. Prior experience includes roles as a Customer Support Specialist, where Anas demonstrated strong client engagement and problem-solving skills, and as an Arabic Translator, ensuring quality translations for company materials. Anas has also held positions in graphic design and marketing, including a Graphic Design Intern at Sicilia Mia and a Junior Marketing Manager at Qwyddy Technologies, showcasing expertise in brand identity, digital product design, and marketing campaigns. Anas holds a Master’s degree in Marketing and International Commerce from Vytauto Didžiojo universitetas and a Bachelor’s degree in Industrial Technology and Management from Kaunas University of Technology.