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Kushtrim Aliu, MSc, holds the position of COO - Group Head of Central Operations, IT, and HR at BKT Kosova since June 2014, where responsibilities include setting objectives for the Internal Control Department, overseeing its activities, and coordinating with other departments. Previously, Kushtrim served as Head of the Internal Control Department and Internal Auditor, leading comprehensive audits and presenting findings to senior management. Initial experience includes working as an Assistant Specialist in the Corporate Commercial Credit Department, ensuring compliance with banking regulations and preparing financial analyses. Earlier career experience includes a researcher role at the National Democratic Institute, supporting legislative committees, and an IT position at RIT Kosovo. Kushtrim is a PhD candidate in Economics at the University of Prishtina, holding a Master's degree in Banking, Finance, and Accounting, and a Bachelor's degree in Economics and Statistics.