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Fatmawati Thali has extensive experience in customer service and administrative roles across several financial institutions and service-oriented companies. Currently serving in sales marketing at PT Bank Mandiri (Persero) Tbk. since June 2021, Fatmawati also holds a secretarial position at Bank SBI Indonesia, responsible for managing executive operations and needs. Since November 2015, Fatmawati has been working as a Customer Service Representative at State Bank of India, focusing on delivering exceptional customer service and ensuring adherence to policies. Previous experience includes a secretarial role at Kratingdaeng and a customer service position at Telkomsel. Fatmawati completed a degree from Universitas Negeri Padang from 2009 to 2013.