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Jason Huang is a Business Analyst at the Bank of Sydney since October 2022, where significant achievements include streamlining the loan document creation process through API integration, resulting in a cost saving of over $10 million and a reduction in turnaround time for customers. Additional accomplishments involve enhancing mobile and email notification services, which decreased inbound communications by 50% and improved customer satisfaction as indicated by a 30% increase in Net Promoter Score. Prior to this, Jason held various roles including CLS Associate at NAB, Risk Analyst at Allianz Australia, and Case Assessment Officer at Commonwealth Bank. Jason holds a Master’s degree in Accounting from Macquarie University and completed a Product Manager Accelerator program.