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Jessica Boyd possesses extensive experience in customer advocacy and complaint resolution across various industries. Currently serving as a Customer Advocacy and Complaint Specialist at The Bank of Missouri since June 2022, Jessica is responsible for addressing customer complaints from multiple regulatory agencies and coordinating with senior management to resolve issues. Prior to this role, Jessica worked at Vacasa as a Maintenance Coordinator, handling maintenance requests and complaints, and held several positions at OneMain Financial, culminating as a Senior Regulatory & Advocate Complaint Specialist, where responsibility included managing escalated complaints and ensuring compliance with regulatory requirements. Additional experience includes roles in title clearance, procurement, relocation coordination, and administrative support, showcasing strong communication and organizational skills throughout a diverse career.