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Hen Kol Levy is a seasoned CRM Business Analyst and Microsoft Dynamics 365 Product Manager at the Bank of Israel since March 2017, specializing in the Central Credit Registry. Responsibilities include designing and managing a secure web platform for financial institutions and improving the Dynamics 365 system for public accessibility. Notable achievements include increasing transparency between institutions and the CCR and successfully establishing customer service operations. Previous experience includes roles at STMS, where Hen Kol Levy enhanced departmental workflows and received Employee of the Year honors, and at Havruta NGO, leading a Salesforce implementation project. An educational background includes a Bachelor of Science in Industrial Engineering and Management from Ben-Gurion University of the Negev.