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Joseph Healy is an experienced banking professional with a strong background in loan fulfilment and case management. Currently serving as a Loan Fulfilment Case Manager at Bank of Ireland since March 2014, Joseph delivers market-leading services to Business Banking customers and Relationship Managers. A previous role included managing a high-value portfolio and negotiating complex arrangements. Prior to Bank of Ireland, Joseph held various positions at KBC Bank Ireland, including Collections Portfolio Manager, where effective customer engagement was key, and Mortgage Underwriter, responsible for assessing credit risks. Joseph's educational qualifications include multiple diplomas and certificates in Digital Financial Services, Data Analytics, and Financial Services from IOB.