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Creola L. has extensive work experience in various roles related to human resources, training, and development. Creola is currently working as an Associate Director of Human Resources, Training and Development at the Bank of Ann Arbor since April 2019. Prior to this, they worked at CL Ventures as a Certified Notary Signing Agent starting from November 2020.

Creola also had a long career at JPMorgan Chase & Co., starting in 1987. Their roles at the company included Training Consultant, Assistant Vice President from 2004 to 2015, Training Consultant, Assistant Vice President from 1998 to 2004, Operations Supervisor in 1997, Operations Team Leader from 1991 to 1997, and Reconciler & Control Clerk from 1987 to 1991.

While at JPMorgan Chase & Co., Creola held the position of Learning and Development Officer from March 2015 to April 2019. In this role, they were responsible for leadership and project management tasks, including handling training tools, employee training gap solutions, executive reporting, and system change implementation for a division with over 40,000 employees. Creola also supervised exempt employees and led the project design process and team training activities using advanced learning methodologies.

Creola L. holds a Master of Business Administration (MBA) degree in Health/Health Care Administration/Management from the University of Phoenix, which was completed in 2011. Prior to that, they earned a Bachelor of Business Administration (BBA) degree in Business Administration and Management, General from Cleary University in 2003. Creola has obtained additional certifications such as Notary Signing Agent and Elearning Tips from the National Notary Association and LinkedIn, respectively. In 2020, they also obtained a Notary Public certification. In 2019, they completed a certification prep course for Professional in Human Resources (PHR) from LinkedIn.