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Jorge Cervantes is an experienced financial professional currently serving as AVP and Financial Center Leader at Bank of Albuquerque since January 2021, where responsibilities include managing client interactions, resolving complex issues, and promoting digital banking education. Previously held roles at the bank include Officer and Bilingual Personal Banker Team Lead, Bilingual Relationship Banker, and Bilingual Express Banker, focusing on assessing client financial needs and providing tailored solutions. Jorge's experience also encompasses a role as a Call Center Representative at Ruffalo Noel Levitz, where the focus was on fostering alumni relationships for fundraising, and as General Manager at Albuquerque High DECA SBE, overseeing operations and customer service. Jorge holds a Bachelor of Business Administration from New Mexico State University, with concentrations in Human Resources, Small Business Management, and Marketing and Advertising, and a high school diploma from Albuquerque High School.