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Michelle Bagnall has held various leadership roles in the banking and financial services industry. Michelle is currently serving as the Chief Executive Officer of Bank First since February 2021. Prior to this, they worked as the Executive Director at RACQ Financial Planning from May 2018 to December 2020. Michelle also served as the Chief Executive Officer of RACQ, Queensland's largest mutual organization, from February 2018 to December 2020.

Before joining RACQ, Michelle had an extensive career at Suncorp Group, where they held multiple executive positions. These roles included Executive Director at Suncorp Portfolio Services Ltd (SPSL) from July 2016 to December 2017, Executive General Manager of Customer Journeys from March 2016 to December 2017, Executive General Manager of Customer Development from March 2015 to March 2016, Chair Diversity & Inclusion Council at Suncorp Bank from August 2015 to February 2016, and Regional General Manager for Victoria, Tasmania, and South Australia from June 2014 to March 2015.

Prior to their time at Suncorp, Michelle worked at National Australia Bank as the General Manager of Specialised Sales Integration in the Business Banking division from May 2013 to June 2014. Michelle also served as the General Manager of Business Products & eChannels, acting, from November 2012 to April 2013, Regional Business Executive for Melbourne South East & Peninsula from January 2011 to April 2013, and Head of Market Research and Segment Marketing from January 2010 to January 2011.

Before joining National Australia Bank, Michelle worked at NatWest Group (formerly The Royal Bank of Scotland) as the Director of Asset Finance from January 2008 to August 2009. Michelle also worked in various positions such as Head of Market Development from January 2005 to January 2008, Senior Manager Strategy for Commercial Banking from January 2003 to January 2005, and Marketing & Communications Manager for Corporate Banking and Financial Markets from December 2001 to January 2003.

Michelle's early career includes their role as Sales & Marketing Senior Manager at The NRMA, where they led the cultural integration during the merger of three companies and played a significant role in the demutualization and listing of NRMA Insurance on the Australian Stock Exchange.

Before transitioning to the banking and financial services industry, Michelle worked in public affairs and government relations at multiple small consultancies from January 1991 to March 1997.

Overall, Michelle Bagnall has a comprehensive background in banking, financial services, and leadership roles, with experience in executive management, customer development, diversity and inclusion, and regional operations.

Michelle Bagnall completed an MBA (Distinction) in Business at the University of Warwick - Warwick Business School in 2008. In 2017, they attended the Australian Institute of Company Directors. In 2020, they completed the Cooperatives and Mutuals Strategic Development Program at the Australian Institute of Management. Michelle also briefly attended the Massachusetts Institute of Technology in 2020, but the specific degree and field of study are not mentioned.