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Simon Russell currently serves as the Group Director of Customer Experience and Operations at Banham Group, alongside an interim role as Group Director of Operations. In addition, Simon holds a non-executive director position at Bromley Healthcare CIC Ltd. Previously, Simon was the Managing Director at Parsley Box and spent two decades at John Lewis & Partners in various leadership roles focused on operations development and multi-channel strategy. Simon’s expertise encompasses profit delivery, customer service improvement, and employee engagement, with notable achievements including enhancing NPS scores and implementing successful retail transformations. Educational background includes a BSc in Management Science from the University of St Andrews.