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Nick Lawson is an experienced customer service professional with a diverse background in various roles across multiple industries. Currently serving as a Customer Service Advisor at Banham Group since January 2023, Lawson has previously held positions at Confero Limited, QuoteSearcher Ltd, Transport for London, and others. Notable experience includes managing customer enquiries, resolving complaints, and overseeing teams to meet service level agreements. With a strong foundation in sales, customer success, and team management, coupled with proficiency in Salesforce, Lawson has consistently contributed to enhancing customer experiences and operational efficiency throughout a career spanning nearly two decades.