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Eric Fitzgerald is an accomplished professional with extensive experience in operational management and process improvement within the veterinary and retail sectors. Currently serving as Senior Manager for Process Improvement and Planning at Banfield Pet Hospital since July 2021, Eric focuses on developing policies and procedures for over 1000 locations to enhance efficiency. Prior experience includes roles as Program Manager at Wutznxt, and Sr. Manager of Digital Health at Mars Petcare US, where Eric implemented innovative technology solutions to improve client engagement and veterinary service models. Earlier positions at Banfield, The Pet Hospital involved strategic insights and performance reporting, while a lengthy tenure at Hollywood Entertainment encompassed various operational leadership roles, ensuring effective policy management across a retail chain of 750 stores. Eric holds a degree from Montana State University-Bozeman and a high school diploma from Columbus High School.