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Felipe Suzin has extensive experience in the banking sector, currently serving as an Analista Senior CXM at banco BV since August 2013, following roles including Analista CX em Recuperação de Crédito and Analista SR. Prior to this, Felipe worked at Banco Santander from 2007 to 2013 as an Analista de qualidade. Academic qualifications include a Pós Graduação in Gestão Financeira de Negócios from Universidade Presbiteriana Mackenzie and a Bachelor's degree in Administration from Anhanguera Educacional earned between 2008 and 2012.