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Monica Patricia Gomez Rodriguez is an experienced professional in the banking sector, currently serving as Directora Pqrs Tramites y Garantías at Banco Finandina since February 2023. Previously, Monica held the position of Jefe Calidad Clientes y CRM at Banco AV Villas from May 1994 to February 2023, where responsibilities included overseeing customer quality and CRM strategies. Earlier roles at Banco AV Villas included Analista CRM and Analista V. inmobiliaria, focusing on client database analysis and real estate information management. Monica holds a Master’s degree in Prospectiva y Pensamiento Estratégico from Universidad Externado de Colombia and a degree in Economics from Fundación Universitaria Los Libertadores.