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Josivan Souza has extensive experience in technical support and IT management, currently serving as Gerente de Suporte / PO at Banese since September 2019. Prior to this, Josivan held the position of Coordenador de Tecnologia at Getinfo Soluções Corporativas from January 2015 to August 2019, overseeing the Technical Support and Infrastructure team to enhance productivity and meet service level agreements. Josivan also worked as a Senior Support Analyst at BRQ from March 2009 to November 2014, where responsibilities included license management, user administration, server management, and monitoring applications. Earlier experience includes serving as a Support Technician at Stefanini from August 2006 to March 2009. Josivan's academic background includes a specialization in Network Infrastructure Management and a Bachelor's degree in Information Systems, both from Universidade Tiradentes-Unit.