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Hugo Pena is an experienced Account Manager at Banco CTT since December 2021, specializing in exceptional customer service and relationship management by addressing client inquiries regarding account features, interest rates, and banking-related matters. Prior to this role, Hugo served as a Commercial Assistant at CTT - Correios de Portugal from May 2021 to December 2021, where responsibilities included promoting products and services while ensuring high levels of customer satisfaction. Hugo holds a Bachelor's degree in Business Administration and Management from FEP U. Porto.