萝莉乱伦

Shirley Zapata Ceballos is an experienced professional in the field of customer service and contact center management, currently serving as the Gerente de Atenci贸n Digital y Autorizaciones at Bancaribe since October 2019. In this role, Shirley manages comprehensive operations within the Contact Center, focusing on policy implementation and team leadership to ensure optimal resource coordination. Previous positions include Gerente de Servicios al Cliente Persona Natural at Bancaribe, Coordinador de Call Center at British American Tobacco, Jefa de Div de Calidad y Control at Administradora Grupo Pronto, and Analista de Control y Calidad at Atento. Shirley holds a Specialist degree in Gesti贸n del Talento Humano from Colegio Universitario Francisco de Miranda, a Bachelor's degree in Gesti贸n de Recursos Humanos from Universidad Nacional Experimental Sim贸n Rodr铆guez, and a TSU in Gesti贸n de Recursos Humanos from Colegio Universitario Francisco de Miranda.