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Ichim Gabriela has extensive experience in the banking sector, currently serving as an Expert Back Office at BCR since April 2009. Responsibilities include investigating and resolving customer complaints regarding initiated operations, preparing error reports, ensuring the transmission of account balance confirmations for audits, and informing business entities about new operational processes. Previously held roles include Administrator Asistenta Operatiuni Generale Junior, Specialist Back Office, and Specialist plati, where duties encompassed maintaining operational helpdesk functions, facilitating communication between processing centers and territorial units, and participating in the development of payment services. Prior to BCR, Ichim worked as a Specialist plati at Lugera The People Republic Romania, focusing on processing external payment orders. Ichim holds a Bachelor's degree in Banking and Financial Support Services from The Nicolae Titulescu University of Bucharest, with education completed in both 2011 and 2013.