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Monali Gavali-Mohan has a diverse professional background spanning customer service and software engineering. Currently employed at Bambora as a Customer Service Representative since September 2021, Monali previously worked at TJX Canada/Winners Merchants International L.P. as a Store Associate, where responsibilities included maintaining customer satisfaction and handling cashier duties. Prior experience includes a Customer Service Representative role at Lucky to Go, focusing on database management and customer support, and software engineering positions at Wipro Technologies and Persistent Systems. During tenure at Wipro, Monali contributed to UI design, client communication, and .NET development, while at Persistent Systems, involvement included Scrum methodologies, client-side development, and report generation. Educational background is from Indian Education Society.