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Kelli Gagnon, MS, currently serves as a Customer Success Manager at Bamboo Health, where responsibilities include maintaining and expanding a $5.7 million Annual Recurring Revenue (ARR) portfolio, working with 25-35 hospital and health system clients. Previous roles at Bamboo Health include Senior Implementation Project Lead, where Kelli managed the implementation of 53 Enterprise and Mid-Market customers, and Professional Services Lead, overseeing implementation projects for over 70 post-acute facilities with a 96% client satisfaction rating. Prior experience at MEDITECH encompassed troubleshooting and supporting customer needs during system implementation. Kelli began a career at Masimo as a Quality Intern, performing data analysis and document audits. Kelli holds a Master of Science in Health Information Management from the University of Massachusetts Lowell and a Bachelor of Science in Business Administration with a focus on Marketing from Bryant University.