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Alasdair Manson has extensive experience in customer service and technical support across various industries. Currently serving as a Customer Champion at Balsamiq since September 2017, Alasdair supports the company's complete product range through multiple communication channels. Prior roles include U.S. Customer Service Manager at vzaar limited, where Alasdair managed online and phone support for the US operation, and Player Services Manager at Genoa Lakes Golf Club & Resort, responsible for guest services and staff management. Alasdair's background also includes consulting roles with startups and established companies, as well as experience in content management and alliance management. Alasdair holds a Postgraduate Diploma in Business Information Technology Systems from the University of Strathclyde and a SHND in Information Studies from Queen Margaret College.