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Nelli Tonoyan has a range of experience in call centers. Nelli started their career as a Call Center Operator at INTRA CALL CENTER in 2011. In 2012, they joined SAS Group Armenia as a Call Center Operator. Nelli then moved on to BALDI, where they held multiple roles including Call Center Agent, Head of Customer Support, and currently serves as the Head of Call Center and Delivery. The specific start and end dates for each role are not provided.

Nelli Tonoyan attended Yerevan State University from an unknown starting year until 2011. No specific degree or field of study was mentioned.