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Derek Otteson is a skilled IT professional with extensive experience in desktop support and helpdesk services. Currently serving as a Desktop Support Analyst III at Bakkt, Derek provides enterprise-level support for over 1,000 users, focusing on software testing across various platforms and ensuring system consistency. Previous roles include working as a Desktop Support Analyst at Conquest Solutions and as an IT Helpdesk member at Property Masters Landscape & Design Inc., where responsibilities included configuring equipment, maintaining documentation, and managing user accounts. Derek holds a Bachelor of Arts degree in Sociology from Georgia State University.