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Alma Jimenez has over two decades of experience in customer service and coordination within the healthcare sector. Currently serving as a Service Coordinator at Optimal Hospice since November 2015, Alma is the primary contact for external and internal referrals, evaluating patient status to ensure appropriate staff assignments. Prior to this role, Alma was a Customer Service Manager at LifeCare Solutions, overseeing a team of 30 and ensuring compliance with service models from October 2007 to November 2015. Alma's early career includes positions as a Customer Service Supervisor and Representative at Lincare Medical Equipment from October 1999 to October 2007, where responsibilities included managing customer service functions and fostering relationships with referral sources. Alma holds a diploma from Shafter High School, completed in 1995.