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Dan Tompkins serves as the Director of Customer Experience at Baker Roofing Company, a leading commercial and residential specialty contractor. With over 30 years of experience in call center and client management, Tompkins previously held the role of Vice President of Client Solutions at Alorica, where a focus on developing and retaining high-performing teams was emphasized. Earlier in a career at American Express, Tompkins was the Director of Strategic Outsourcing Services, overseeing call center strategies and vendor management. Educationally, Tompkins holds a Bachelor of Arts in Speech Communication from the University of North Carolina Wilmington.