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Jasleen Perez is an experienced professional with a strong background in customer service and management. Currently serving as the Customer Happiness Manager at Baked by Melissa since March 2017, Jasleen oversees daily operations, coaches team members, manages performance metrics, and enhances customer satisfaction through effective leadership. Prior roles at Baked by Melissa include Customer Happiness Associate and Sales Lead, where Jasleen excelled in managing high volumes of customer interactions and resolving inquiries. Previous experience at GLAMOURPUSS NYC as a Retail and Merchandising Assistant involved customer engagement and inventory management, while a role at JoDesign | Communications focused on administrative support for event coordination. Jasleen holds an Associate's degree in Advertising from the Fashion Institute of Technology and is currently pursuing further studies at Borough of Manhattan Community College.