ÂÜÀòÂÒÂ×

Deiserae W. has a diverse work experience in various roles and industries. Currently, they work at BAI as a Client Services Support Specialist, where they triage and manages client requests, investigates and validates root cause issues, and facilitates communication between different internal groups. Prior to that, they worked at OppFi as an Operational Risk Resolution Analyst for a few months.

Before OppFi, Deiserae was at OppLoans as an Operational Risk Resolution Analyst, where they composed scoping documents, led team meetings, and created standard operating procedures to increase loan conversion rates and reduce risk.

Prior to their roles at OppLoans, they worked at Fiserv as a Client Service Representative, providing technical support to clients, analyzing bank technology, and creating knowledge articles and training documents. Deiserae also has experience at Popular Community Bank as a Deposit Operations Specialist, where they resolved customer-initiated disputes, analyzed bank accounts for fraudulent trends, and performed ATM balancing.

Earlier in their career, Deiserae worked at BMO Harris Bank as a Personal Banker/Customer Service Specialist, where they resolved account issues, addressed fraud alerts, and processed security breaches. Deiserae also worked at Enova International as an Application Support Technician, where they converted loan inquiries into completed loan applications and cross-sold financial products. Additionally, they have experience at Guaranty Bank as a Personal Banker and at Fifth Third Bank as a Client Service Representative, where they processed transactions, resolved inquiries, and reported resolutions.

Deiserae's earliest work experience was at TCF Bank as a Teller Supervisor, where they conducted customer follow-up calls, referred financial solutions, supervised employees, and implemented marketing strategies.

Throughout their career, Deiserae has demonstrated strong communication, problem-solving, and customer service skills. Deiserae has also shown a track record of improving operational efficiency, reducing risk, and achieving customer satisfaction.

Deiserae W. attended Colorado Technical University from 2014 to 2018, majoring in Criminal Justice/Law Enforcement Administration. Deiserae did not earn a specific degree during their time at the university. In February 2023, they obtained a certification in "Outlook: Efficient Email Management" from LinkedIn.