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Jennifer Jasmine E. Arfaa, PhD, CPXP, serves as the Vice President of Patient and Family Experience at the University of Maryland Medical Center since June 2023. With a robust background in patient experience leadership, Arfaa previously held the role of Chief Experience Officer at UC Health from August 2018 to June 2023 and Chief Patient Experience Officer at Thomas Jefferson University Hospitals from July 2008 to October 2017. Arfaa has also provided expertise as a BAHA Advisor for health technology innovators and investors since August 2018. Academic achievements include a PhD in Organizational Leadership and Development from the University of Maryland, a Master's in Health Services Administration from The George Washington University, and a BA in Business Administration from the College of Notre Dame of Maryland.