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Andrew MacLean has over 10 years of experience in the IT industry. Andrew started their career in 2006 as a Deputy Service Support Team Leader at Aviva, providing 1st line support for desktop infrastructure and remote sales users. In 2008, they joined Timewatch as an Application Support Consultant and Trainer, where they were responsible for investigating and resolving customer issues and requests. In 2014, they joined Backstop Solutions Group as a Senior Application Support Consultant and Trainer, supporting and training clients on a CRM and fund management solution for the finance industry. Andrew has extensive experience in providing technical support and training in various roles throughout their career.

Andrew MacLean attended the University of the West of England from 2001 to 2005, where they studied Built and Natural Environments. Andrew also completed their schooling at Solihull School, but no specific dates or details are provided about this education. Additionally, Andrew MacLean holds a certification in ITIL Foundation Version 3 from ITIL, although the specific month and year of obtaining the certification are not mentioned.